Refund policy

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Refund Policy

At MO-TRY, we don't just build Shopify stores. We build systems designed to generate results.

That's why we offer one of the strongest guarantees in the industry.

1

3-Month Results-Based Guarantee

We provide a 90-day conditional money-back guarantee.

If you do not generate profit within 90 days after your store is delivered and launched, you may be eligible for a refund.

We are confident in our systems, structure, and support, and we stand behind the results.

2

Official Agreement

All services are provided under a formal agreement with MOTRY GROUP LLC (USA).

This agreement defines:

  • Scope of work
  • Responsibilities of both parties
  • Guarantee conditions
  • Refund eligibility

By purchasing any service, you agree to operate under this agreement.

3

What "No Profit" Means

For the purpose of this guarantee:

  • "Profit" means revenue exceeding your product costs and paid marketing expenses
  • Calculations must be verifiable (store analytics, ad accounts, etc.)
4

Client Participation Requirement

This guarantee applies only if the client actively participates in the process.

You agree to:

  • Launch and operate your store
  • Follow provided instructions and strategy
  • Test products and run marketing campaigns
  • Maintain communication with our team
  • Use the provided setup, suppliers, or systems

This is a business partnership. Results require action.

5

Proof of Effort

To maintain fairness, we may request proof of activity, including:

  • Advertising campaigns (TikTok, Meta, etc.)
  • Store updates or product testing
  • Communication with our support team
  • Order or traffic data

Failure to provide proof may result in denial of refund eligibility.

6

Non-Eligible Cases

Refunds will not be issued if:

  • The store was not launched
  • The client did not run marketing or test products
  • Instructions or guidance were ignored
  • The project was abandoned
  • Third-party issues outside our control affected results
7

Nature of Digital Services

Due to the nature of digital products, custom builds, and service-based work:

  • All sales are final
  • Refunds are only available under the 3-month guarantee conditions
8

Refund Request Process

To request a refund, you must contact:

contact@mo-try.com

Include:

  • Your order details
  • Store link
  • Proof of activity
  • Explanation of your case

All requests are reviewed within 5–10 business days.

9

Our Commitment

We are committed to helping you succeed.

We don't benefit from your failure. Our goal is to help you build a working, profitable store.

That's why we provide:

  • Proven store systems
  • Supplier integrations
  • Clear guidance and support

If you do the work, the system works.

MOTRY GROUP LLC. All rights reserved.