Refund policy

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Refund Policy

At MO-TRY, we don't just build Shopify stores. We build systems designed to generate results.

That's why we offer one of the strongest guarantees in the industry.

1. 3-Month Results-Based Guarantee

We provide a 90-day conditional money-back guarantee.

If you do not generate profit within 90 days after your store is delivered and launched, you may be eligible for a refund.

We are confident in our systems, structure, and support, and we stand behind the results.

2. Official Agreement

All services are provided under a formal agreement with MOTRY GROUP LLC (USA).

This agreement defines:
  • Scope of work
  • Responsibilities of both parties
  • Guarantee conditions
  • Refund eligibility

    • By purchasing any service, you agree to operate under this agreement.

    3. What "No Profit" Means

    For the purpose of this guarantee:

  • "Profit" means revenue exceeding your product costs and paid marketing expenses
  • Calculations must be verifiable (store analytics, ad accounts, etc.)

    • 4. Client Participation Requirement

    This guarantee applies only if the client actively participates in the process.

    You agree to:
  • Launch and operate your store
  • Follow provided instructions and strategy
  • Test products and run marketing campaigns
  • Maintain communication with our team
  • Use the provided setup, suppliers, or systems

    • This is a business partnership. Results require action.

    5. Proof of Effort

    To maintain fairness, we may request proof of activity, including:

  • Advertising campaigns (TikTok, Meta, etc.)
  • Store updates or product testing
  • Communication with our support team
  • Order or traffic data

    • Failure to provide proof may result in denial of refund eligibility.

    6. Non-Eligible Cases

    Refunds will not be issued if:

  • The store was not launched
  • The client did not run marketing or test products
  • Instructions or guidance were ignored
  • The project was abandoned
  • Third-party issues outside our control affected results

    • 7. Nature of Digital Services

    Due to the nature of digital products, custom builds, and service-based work:

    • All sales are final
    • Refunds are only available under the 3-month guarantee conditions

    8. Refund Request Process

    To request a refund, you must contact:

    support@mo-try.com

    Include:

    • Your order details
    • Store link
    • Proof of activity
    • Explanation of your case

    All requests are reviewed within 5–10 business days.

    9. Our Commitment

    We are committed to helping you succeed.

    We don't benefit from your failure. Our goal is to help you build a working, profitable store.

    That's why we provide:

    • Proven store systems
    • Supplier integrations
    • Clear guidance and support

    If you do the work, the system works.

    MOTRY GROUP LLC. All rights reserved.